Shipping and Returns

SHIPPING & RETURNS

The Peppy Store is currently shipping all over India. We ship internationally to UAE but extra shipping charges may apply for international orders .

At The peppy Store we understand how important it is to receive your purchased products in the finest condition, and on time. Know this - we work around the clock to try and get you your products in the shortest timeframe possible.

You can reach us at  support@thepeppystore.in  customer support helpline: whatsapp: +91 9321196846  between Monday – Friday, 11:00am – 7:30pm in case of any queries. We strive to answer & fix all queries within 24 hours.

 

Shipping Duration:

Shipping duration depends on the delivery pincode.
We deliver all products within 2-10 working days once the order is confirmed.
All our products are shipped out between 1 - 10 working days depending on the products.
In situations beyond The Peppy Store's control, there may be circumstances, which cause a delay. In such cases, The Peppy Store will ensure delivery in the earliest possible timeframe.
Please understand we Hand over the products to the Courier company like Bluedart, Delhivery, Expressbees, Ecom express etc using Our AI it selects the best courier which will deliver quickly to your address. 
Sometimes there is a delay from Couriers end which is not in our hands but we will try our best to check on same and try our best to get this delivered. 

Shipping Charges:

65 Shipping within India for Prepaid orders on orders below 1000. 

On orders 1000 and above Free Shipping on Online Payments. 

COD charges 100 rs if Opted for COD! 

 

Replacement & Exchanges:

At The Peppy store we make sure all the products reach safely and on time.

 For your order to qualify as a Replacement or exchange:

  • You must raise a request by emailing us on support@thepeppystore.in  within 12 hours of receipt of your order.
  • Product packaging, labels & tags must not be tampered with
  • Product must be in perfect condition
  • Exchanges will be processed only once the product has been received in our warehouse and has been checked for quality.
  • Refunds will only be processed for damaged or defective products in the form of store credit only if the product is not available with us as we have only a replacement policy.
  • Please note the shipping charge wont be refunded.
  • For prepaid orders, in case of order cancellations or orders that go to abandoned cart, refund will be processed back to the same payment method via the payment gateway.
  • Timeline for same would be 5-8 working days but if product is shipped and the order is cancelled shipping charges of Rs 100 wont be refunded of if it is COD or prepaid order.
  • Once you have requested for a replacement / exchange the product must be shipped within 3 to 4 working days and tracking must be shared on email.
  • Please note return Shipping charges will be bared by the customer and Not the company. 
  • Most importantly we dont accept returns on customers likes or dislikes. Replacement of the same product is only accepted if product is wrongly received or damaged when received

 

Cash On Delivery:

  • To avail COD Service, all items in the cart should be applicable for COD.
  • In case your pin code is not serviceable
  • You cannot open the box without making the payment at the time of delivery
  • If the product or packaging has been tampered with, do not accept the order
  • No credit/debit cards are accepted at the door under the Cash on Delivery method
  • NO COD Available On personalised items. 

How do I know if my area is serviceable or not? Can I opt for Cash On Delivery payment in my area?

 

What if you receive products that are damaged?

In extremely uncommon situations where your item arrives in poor condition, our customer support team will request additional evidence to begin the process of providing a replacement or store credit for you. This evidence should include photographs, unedited unboxing videos with no interruptions, product descriptions, and any other relevant materials, all submitted within 48 hours after the product's delivery. This information will be used to confirm that the item indeed arrived damaged, and upon inspection, we will proceed with issuing a refund.

Under what circumstances are refunds not available?

Refunds will not be granted in cases where:

  1. The customer no longer wants the item after receiving it. We do not accept returns solely based on a change of mind.

  2. Items that match their provided description and specifications are not eligible for return or refund under this policy.

  3. Personalized products, including items like passport covers and customized mobile cases, as well as specially made-to-order products, are not eligible for refunds.

  4. Products in the categories of Personal Care, Skincare, and Mugs/Sippers, where hygiene is a concern, cannot be replaced or refunded.

 

Under what circumstances can you qualify for a refund?

  1. Automatic Refund for Undelivered Orders: If your order has not been delivered within 45 days from the date of your order, you are eligible for an automatic refund.

  2. Prepaid Order Cancellation or Unavailability: In cases where a prepaid order is canceled by the customer after dispatch or if the customer is unavailable to accept the delivery, a refund will be processed once we receive the product back. Please keep in mind that both forward and reverse shipping charges will be deducted from the final refund amount.

  3. Damaged Product in Transit: If it can be proven that the product was damaged during transit and the evidence provided by the customer (including photos and unedited unboxing videos without interruptions) is accepted within 48 hours after the product is delivered, we will initiate a return pick-up and conduct a quality check. This check will assess whether the product was unused, tampered with, or if it lacks any required tags. After passing the quality check, we will initiate a replacement.

  4. Customer-Requested Replacement or Exchange: If a customer wishes to replace or exchange a product for any reason, they will be responsible for shipping the product back to us. Please note that the customer will bear the delivery charges for returning the product.

Important Note: The refunded amount will not include the shipping charges incurred when placing the original order.

 

Cancellations:

The whole order amount will be refunded if the order is cancelled, lost or undelivered to your preferred location. We can only cancel the order if the product is not shipped yet from our store.  Once the shipping label is generated that means we have already packed and paid the shipping charges to the courier company. 


The Peppy Store reserves the right to cancel any order without any explanation for doing so, under the circumstances where the requirement could not be met. The company will ensure that any communication of cancellation of an order or any applicable refund will be made in a reasonable time.

For Every Cancellation from customers end incase of Prepaid Shipments total of 130 rs will be deducted.