Shipping and Returns
SHIPPING & RETURNS
The Peppy Store is currently shipping all over India. We ship internationally too but extra shipping charges may apply for international orders please mail us on email@example.com
At The peppy Store we understand how important it is to receive your purchased products in the finest condition, and on time. Know this - we work around the clock to try and get you your products in the shortest timeframe possible.
You can reach us at firstname.lastname@example.org customer support helpline: whatsapp: +91 9326438351 between Monday – Friday, 11:00am – 7:30pm in case of any queries. We strive to answer & fix all queries within 24 hours.
65 Shipping within India for Prepaid orders on orders below 1000. Shipping charge for orders within India and with cash on delivery payment mode is 100 Rs per order.
Replacement & Exchanges:
At The Peppy store we make sure all the products reach safely and on time.
For your order to qualify as a Replacement or exchange:
- You must raise a request by emailing us on email@example.com within 12 hours of receipt of your order
- Product packaging, labels & tags must not be tampered with
- Product must be in perfect condition
- Exchanges will be processed only once the product has been received in our warehouse and has been checked for quality.
- Refunds will only be processed for damaged or defective products in the form of store credit only if the product is not available with us as we have only a replacement policy.
- Please note the shipping charge wont be refunded
- For prepaid orders, in case of order cancellations or orders that go to abandoned cart, refund will be processed back to the same payment method via the payment gateway. Timeline for same would be 5-8 working days but if product is shipped and the order is cancelled shipping charges of Rs 100 wont be refunded of if it is COD or prepaid order.
- Once you have requested for a replacement / exchange the product must be shipped within 3 to 4 working days and tracking must be shared on email.
- Please note return Shipping charges will be bared by the customer and Not the company.
- Most importantly we dont accept returns on customers likes or dislikes. Replacement is only accepted if product is wrongly received or damaged when received.
The whole order amount will be refunded if the order is cancelled, lost or undelivered to your preferred location. We can only cancel the order if the product is not shipped yet from our store.
The Peppy Store reserves the right to cancel any order without any explanation for doing so, under the circumstances where the requirement could not be met. The company will ensure that any communication of cancellation of an order or any applicable refund will be made in a reasonable time.
For Every Cancellation from customers end incase of Prepaid Shipments total of 130 rs will be deducted.
Cash On Delivery:
- To avail COD Service, all items in the cart should be applicable for COD.
- In case your pin code is not serviceable
- You cannot open the box without making the payment at the time of delivery
- If the product or packaging has been tampered with, do not accept the order
- No credit/debit cards are accepted at the door under the Cash on Delivery method
How do I know if my area is serviceable or not? Can I opt for Cash On Delivery payment in my area?
If you want to know whether your area is serviceable or not, you can whatsapp us on +91 9326438351 (between 11:00am - 7:30pm, Monday - Friday) or email us at firstname.lastname@example.org and provide your PIN code. We will inform you within 24 hours.